Terms and Conditions
Effective Date: 01/12/2024
Last Updated: 01/02/2025
Welcome toDressa Collections (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, mobile application, and services (collectively, the “Platform”).
By using our Platform, you agree to these Terms. If you do not agree, please do not use our services.
- Definitions
- “Platform” refers to Dressa Collections Website URL: – https://dressa.biz and related services.
- “User” refers to anyone accessing or using the Platform, including buyers and sellers.
- “Vendor/Seller” refers to businesses or individuals selling products on our Platform.
- “Buyer” refers to customers purchasing products through our Platform.
- “Products” refer to fashion, footwear, beauty, and accessories available on our Platform.
- Eligibility & Account Registration
- You must be at least 18 years old or the legal age in your country to use this Platform.
- You must provide accurate, complete, and up-to-date information when creating an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- We reserve the right to suspend or terminate accounts suspected of fraudulent activity or policy violations.
- Orders & Payments
3.1 Placing Orders
- By placing an order, you agree to provide accurate shipping and payment details.
- All orders are subject to availability and vendor approval.
- We reserve the right to cancel any order due to pricing errors, fraud suspicion, or stock issues.
3.2 Pricing & Payments
- Prices are listed in KES and may include applicable taxes and shipping fees.
- We accept various payment methods, including credit cards, digital wallets, and other secure payment gateways.
- Payments are processed securely, and we do not store sensitive payment details.
3.3 Order Cancellation & Modifications
- Buyers may request order cancellations before the order is processed.
- Vendors reserve the right to decline cancellation requests once the order has been shipped.
- Refunds for cancellations are subject to our Refund Policy.
- Shipping & Delivery
- Shipping times and costs vary based on the vendor, location, and chosen delivery method.
- We are not responsible for delays due to courier issues, customs clearance, or unforeseen events.
- Buyers should track their orders using the provided tracking number.
- Returns & Refunds
5.1 Return Policy
- Buyers may return eligible products within 15 days of delivery.
- Products must be unused, undamaged, and in original packaging.
- Certain items (e.g., intimate wear, beauty products) may not be eligible for returns due to hygiene reasons.
5.2 Refund Process
- Refunds are issued after the returned item is inspected and approved.
- Refunds will be processed via the original payment method within 7 business days.
- Shipping fees are non-refundable unless the return is due to vendor error.
- Vendor & Seller Policies
6.1 Vendor Responsibilities
- Vendors must provide accurate product descriptions, pricing, and stock availability.
- Vendors are responsible for fulfilling orders, shipping items, and handling returns.
- Misleading listings or failure to fulfill orders may result in account suspension or removal.
6.2 Commissions & Fees
- Vendors agree to pay platform commission fees as outlined in the Vendor Agreement.
- Fees may be subject to periodic updates with prior notice.
- User Conduct & Restrictions
By using our Platform, you agree NOT to:
- Use false information or impersonate others.
- Violate laws, regulations, or third-party rights.
- Engage in fraudulent activities (e.g., chargebacks, fake reviews).
- Upload harmful content, including viruses or malicious code.
- Disrupt platform security or attempt unauthorized access.
- Intellectual Property
- All content on our Platform, including logos, images, text, and software, is owned or licensed by Dressa Collections.
- Users may not copy, modify, or distribute content without permission.
- Vendors retain rights to their product images and branding but grant us a license to display and promote their products.